Last updated: 22 September 2026
Ameryst is a trading name of Chase Hospice Trading Ltd, the company that runs this website and decides how the personal information collected through it is used (the “data controller”).
If you have a question about this policy or how we use your information, contact us at the address above.
This policy covers ameryst.com, including the customer area at ameryst.com/customers. It does not cover the Ameryst care management software itself: information held in the software is processed on behalf of our customers under their contracts with us.
| When | What we collect | Why | Lawful basis |
|---|---|---|---|
| You book a demo | Name, work email, organisation and anything you add to the booking form | To arrange and run the demo and follow up afterwards | Legitimate interests, or steps before a contract |
| You request access to the customer area | First name, surname, work email and organisation | To check you work for a customer, set up your account and send you sign-in emails | Contract with your organisation, and legitimate interests |
| You sign in to the customer area | Your account details and a password you choose (stored in scrambled, hashed form — we never see it) | To give you access to release notes, recordings and documents | Contract with your organisation |
| You email or contact us | Your name, contact details and what you tell us | To reply and keep a record of the conversation | Legitimate interests |
| You visit the site | Device and browser details, pages viewed and, with your consent, analytics cookies | To keep the site secure and, if you agree, to understand how it is used | Legitimate interests (security); consent (analytics) |
| You try to sign in | Your IP address when a sign-in fails | To block repeated attempts to break into accounts | Legitimate interests |
If you book a demo, we will contact you by email or phone about it, including following up afterwards. We do this because you asked us to, or because it is in our legitimate interests to respond to your enquiry.
We may also send you occasional updates, such as new articles on our blog or news about Ameryst. Every email includes an unsubscribe link, and you can ask us to stop at any time by contacting us. Where the law requires your consent for these emails, we will ask for it first.
We use analytics and marketing cookies only if you agree to them in our cookie banner. They help us understand how the site is used and, if you later book a demo or contact us, let us see which pages you visited. You can change your choice at any time. Our Cookie Policy lists the cookies we use.
We do not sell your information. We use trusted suppliers in the categories below to run the website. They can only use your information to provide their service to us, under written contracts that require them to keep it secure:
Our website is hosted in Europe. We choose suppliers that store data in the UK or EU where possible. Some are based in the United States. Where information leaves the UK, we rely on the UK’s adequacy regulations or the International Data Transfer Agreement to keep it protected.
We keep personal information only for as long as we need it for the reason we collected it, or for as long as the law requires. For example, we keep enquiry and demo details while we are in contact with you about Ameryst, and customer area accounts while your organisation is a customer. When we no longer need information, we delete it or make it anonymous.
Under UK data protection law you can ask us to:
To make a request, contact us at the privacy contact above. We will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
The website runs over an encrypted connection. Customer area passwords are stored in hashed form, repeated failed sign-ins are blocked, and customer documents can only be reached after signing in.
We will update this page if the way we use personal information changes.
